Emalahleni Local Municipality is currently implementing an arrears collection (debt recovery) on all customers that owe municipal services.
All customers who have pre-paid meters and owe municipal services in excess of more than 60 days and wishes to purchase pre-paid electricity token, the following arrears collection strategy will be applied:
- Accounts owing between 61 -90 days a 40% of the tendered amount will be deducted towards municipal service
- Accounts owing between 91 -120 days a 50% of the tendered amount will be deducted towards municipal service;
- Accounts owing between 121 -150 days a 60% of the tendered amount will be deducted towards municipal service;
- Accounts owing between 151 -180 days a 70% of the tendered amount will be deducted towards municipal service;
- Accounts owing between 181 days and older an 80% of the tendered amount will be deducted towards municipal service.
All amounts collected will be credited into the municipal services account corresponding to the meter transaction in the next business day.
Issued by
Communication Unit
Emalahleni Local Municipality